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By Mr H. - Sales & Lettings Director on 26/11/2018
“I just wanted to email to say how impressed I was with Frank who came out to clear a drain for me. He was courteous, knowledgeable, polite and above all a fantastic ambassador for your company.”
Mr H. – Sales & Lettings Director, Biggleswade
Exceptional customer service underpins everything we do at Drain Doctor Bedford & Milton Keynes Plumbing and Drainage and the power of customer feedback is something that we never underestimate.
We were recently contacted by Mr H., a Sales & Lettings Director from the Biggleswade area after Drain Doctor Bedford & Milton Keynes technician Frank visited one of his properties to unblock a drain.
Mr H. was very complimentary about the manner that Frank worked, noticing his attention to detail and pride in the company.
In fact, Mr H. was surprised that Frank wasn’t the franchise owner but a frontline member of staff saying, “I was very impressed that someone working on the frontline would speak so highly of the company he works for”.
At Drain Doctor Bedford & Milton Keynes Plumbing and Drainage we train all our staff to do their job to the very best of their ability. Attention to detail, making sure things are done correctly and keeping the customer informed are part of our ethos.
During the procedure to unblock the drain at the Biggleswade property, Frank explained every step of the job he was doing and showed the customer how the equipment worked.
At Drain Doctor Bedford & Milton Keynes we see it as part of our job to provide the very best service we can from the first time we speak to a potential customer when a plumbing or drainage problem arises and throughout our contact with them.
Mr H’s feedback continued, “I will certainly not think twice about recommending your business and, owning a lettings company, am sure I will cross paths with Frank again”.
Why not call Drain Doctor Bedford & Milton Keynes Plumbing and Drainage on 01767 662040 to deal with your plumbing and drainage problems and see what our customers are talking about?
The Doctor will see you now!